01282020CM0541DES PLAINES – To help Illinois families pay their electric bills, State Senator Laura Murphy (D-Des Plaines) is highlighting a new support package from ComEd and the Illinois Commerce Commission.

“With unemployment at a record high, many families are struggling to afford basic necessities,” said Murphy. “I hope these measures can help keep the lights on.”

The package includes a number of provisions to help customers get back on their feet, including an extension of ComEd’s current policy suspending disconnections until the state moves to Phase 4 of the Restore Illinois plan or Aug. 1, 2020, whichever comes first. Residential and small business customers will have an additional 30-day grace period, during which time ComEd will not disconnect service for nonpayment.

Low-income households earning less than 150% of the federal poverty level are eligible for financial assistance for past-due balances. Under this package, customers will have more flexible payment options, including longer payment plans, and ComEd will waive reconnection fees and new deposit requirements for residential customers.

These new supports supplement relief measures ComEd has already put in place, like budget billing options, grants and debt assistance.

“Families need all the help they can get right now,” said Murphy. “I’m glad to see companies offering people a hand during these tough times.”

Customers who are struggling to pay their outstanding balances and electric bills are encouraged to contact ComEd’s customer care team as soon as possible at (800) 334-7661, Monday through Friday from 7 a.m. to 7 p.m. More information is also available at ComEd.com/CARE.

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Office Info

Springfield Office:
108E Capitol Building
Springfield, IL 62706
(217) 782-3875

District Office:
880 Lee St. Suite 100
Des Plaines, IL 60016

 (847) 718-1110